All clients must sign the Pro Cycle Hire Mallorca disclaimer on arrival at the shop or upon delivery of your bike, along with credit card details, before the hire period. This covers you under our third party indemnity, but your own cover is also required for personal injury. Pro Cycle Hire are not responsible for injury or damages caused to/by the client during the hire period.
Accidental insurance cover is priced at 15 Euros per week and 2 Euros per day thereafter. Theft or broken frame is not covered. If you damage your bike during your hire period, you may not get a similar replacement. If you are booked on the Cycle Shuttle Andraxt/Pollensa our cycle rescue is invalid and it is important that you take their insurance cover.
The use of helmets are obligatory in Mallorca. If a helmet is not worn it may affect any claim you may need to make in case of an accident.
All cycles come with pedals, saddle packs and pumps inclusive with hire. A charge of 3 euros is incurred if the tube is used.
All cycles are presented in immaculate working order set up by professional mechanics, and, whilst Pro Cycle Hire accept general wear and tear during hire, any cycle returned with excessive cleaning required will result in a 20 euro charge to the client.
During the hire period you are responsible for safety checking your bike each day before riding it. Please report to our mechanics anything you’re unsure about before riding it as soon as possible.
Theft and damage caused to any cycle will be charged to the hirer. This cost will amount to the loss incurred to Pro Cycle Hire, and not the retail value of any cycle part or frame.
Full payment must be made at time of booking. Bookings not paid for within 24 hours will be automatically cancelled by the system. You will receive a reminder to pay for your booking within 2 hours. You must notify us if you have difficulty paying for your booking online – the 24 hour period can be extended in some circumstances.
A handling fee of 25% will be charged on all cancellations where the request to cancel is made more than 14 days prior to the first day of your booking. This rises to 75% where the request to cancel is within 14 days of the first day of your booking. If you can provide proof of injury or travel curtailment, the full amount will be refunded, unless the travel curtailment is as a result of the UK leaving the European Union on March 29th 2019. Refunds will not be made in the event of acts-of-god [Force Majeure].
Bookings made in error will not incur a cancellation charge if you contact us within 3 days of making the booking, where the first day of your booking is more than 14 days from the cancellation request.
Pro Cycle Hire wish you a pleasant cycling experience here in Mallorca. Pro Cycle Hire Team.